Privacy Policy

The Tootsy Nurse is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

The Tootsy Nurse is operated by Lisa Tattersall, LPN, FCN, providing mobile foot care services in Kelowna, British Columbia, Canada. You can contact us at [email protected] or by phone at (250) 826-5549.

2. Information We Collect

We may collect the following personal information:

• Contact details — name, phone number, email address, and home or service address
• Health information — relevant medical history you share to help us provide safe foot care (e.g., diabetes, circulation issues)
• Appointment information — service preferences, booking history, and notes from your visit
• Website usage data — through analytics tools, we may collect anonymised information about how visitors use this website

3. How We Use Your Information

We use your personal information solely to:

• Schedule and deliver your foot care appointments
• Follow up regarding your care or appointments
• Send appointment reminders (with your consent)
• Maintain clinical records as required by professional nursing standards
• Improve our services and website experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Consent

By submitting a booking request or providing your information to us, you consent to its collection and use as described in this policy. You may withdraw consent at any time by contacting us directly, subject to legal or contractual obligations.

5. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Client records are stored securely and accessed only by Lisa Tattersall for the purpose of providing your care.

6. Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by professional or legal obligations.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for non-essential uses
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact Lisa directly at [email protected].

8. Third-Party Services

This website may use the following third-party services, each with their own privacy policies:

• Formspree — processes contact form submissions
• Google Analytics — anonymised website traffic analysis
• Vercel — website hosting

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.

10. Contact

Questions about this policy? Please reach out:

• Email: [email protected]
• Phone: (250) 826-5549